Refund policy
Return Policy
At Blissa Skin Care, customer satisfaction is our priority. Due to the nature of skincare and personal care products, we do not accept returns of products that have been:
- Opened or used
- Damaged due to customer handling
- Returned without their original packaging
This policy is in place to maintain hygiene, safety, and product quality.
Exchange Policy
We offer exchanges only for products that are damaged during courier transit.
To request an exchange, please contact us within 48 hours of receiving your order and provide the following:
- Order Number
- Original unboxing video (mandatory)
- Clear photos of the damaged product
- Photos of the outer courier package with the shipping label visible
- Any additional information or proof requested by our support team
Important:
- Exchange requests submitted after 48 hours of delivery may not be accepted.
- Requests without sufficient proof may be declined.
- Once the claim is verified, a replacement product will be dispatched at no additional cost, subject to product availability.
Refund Policy
Refunds are provided only under the following circumstances:
- Your order cannot be fulfilled by Blissa Skin Care.
- A replacement is unavailable for a verified courier-damaged product.
Once your refund request is approved:
- Refunds will be processed within 5–7 business days.
- Online payments will be refunded to the original payment method.
- Cash on Delivery (COD) orders will be refunded via bank transfer after receiving the required bank details.
Non-Refundable & Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products damaged due to misuse or improper handling
- Products returned without valid proof of courier damage
- Requests made after the specified reporting period
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Blissa Skin Care
Email: swastikherbalcare724@gmail.com